Last Updated: December 2, 2024
At Vanguard Attaché, we understand the critical importance of privacy and confidentiality in our line of work. This privacy policy outlines our commitment to protecting your personal information and details how we collect, use, and safeguard your data.
Information We Collect
Essential Personal Information
- Name and contact information
- Government-issued identification details
- Travel documentation and itineraries
- Emergency contact information
- Medical information relevant to security services
Service-Related Information
- Security requirements and preferences
- Travel histories and preferences
- Accommodation and transportation preferences
- Special requests and requirements
Third-Party Services
Analytics and Performance:
- Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects data about your browsing behavior, including pages visited, time spent on site, and general location data.
- Vercel Analytics: We utilize Vercel Analytics to monitor website performance and user experience. This includes collecting data about page load times, navigation patterns, and system information.
Social Media Integration:
- Instagram: Our website includes Instagram embeds which may collect data through cookies and similar technologies. When you interact with these features, Instagram's privacy policy applies.
You can control your cookie preferences through our cookie consent banner. Selecting "Essential Only" will disable analytics tracking while maintaining necessary website functionality.
Website Journey Tracking
How We Track Your Website Journey:
To provide you with a better experience and understand how to improve our services, we track your journey through our website. This helps us personalize your experience and provide relevant information to our team when you contact us.
Information We Collect:
- Pages Visited: Which pages you view and in what order
- Time on Site: How long you spend on each page
- Entry Source: How you arrived at our website (search engine, social media, direct link)
- Form Context: Which page you were on when submitting a form
- Device Information: Type of device, browser, and operating system
- Session Information: Anonymous session ID to group your page visits
- Campaign Attribution: UTM parameters if you clicked a marketing link
How We Use This Information:
- To understand which services interest you most
- To provide context to our team when you contact us
- To improve our website navigation and content
- To measure the effectiveness of our marketing campaigns
- To personalize follow-up communications based on your interests
Your Control:
You can opt out of journey tracking at any time:
- Click "Essential Only" in our cookie banner
- Clear your browser's session storage
- Use private/incognito browsing mode
- Contact us to request deletion of collected journey data
Data Storage:
- Journey data is stored for up to 90 days
- Data is linked to form submissions when you contact us
- All data is stored securely in our encrypted database
- We never sell or share your journey data with third parties
Data Storage and Security
How We Protect Your Data:
- All data is encrypted in transit using SSL/TLS encryption
- Regular security audits and updates
- Strict access controls and authentication measures
- Compliance with international data protection standards
Data Retention:
- Analytics data is retained for a maximum of 26 months
- Cookie preferences are stored for 12 months
- You can request data deletion at any time
Contact Our Privacy Team
For privacy-related inquiries or data deletion requests, please contact our Privacy Officer:
General Privacy Inquiries
Email: privacy@vanguardattache.com
Phone: +1 (310) 936-1337
Data Deletion Requests
Email: datadeletion@vanguardattache.com
Please include "Data Deletion Request" in the subject line and provide the email address associated with your data. We will process your request within 30 days.
Your Data Rights Under LGPD
Right to Access
You can request a copy of all journey data we have collected about your website visits.
Right to Deletion
You can request deletion of your journey tracking data at any time.
Right to Portability
You can request your journey data in a portable format (JSON/CSV).
Right to Opt-Out
You can opt out of journey tracking while still using our website.
How to exercise your rights:
Send an email to privacy@vanguardattache.com with your request. We will respond within 15 business days as required by LGPD.